The contract is the document or documents that set out these conditions and all other details about your agreement with us.
“We” and “Us” “Owner” and “Our” mean the seller/supplier of the goods
“You” or “Your” or “Hirer” means the hirer of the goods
The “Goods” mean all goods to be hired by us to you
The “Recipient” means the person, firm, company, corporation or public authority to whom the goods are delivered, when it is not you. These conditions exclude any terms and conditions you may have put forward, except where we have agreed to any amendments or other conditions in writing.
We shall make our best efforts to supply you with the goods requested, but we reserve the right to supply you with similar goods.
All goods for hire remain our property. All goods for sale remain our property until full payment has been made. Deliveries to third parties or unoccupied premises are made entirely at your risk.
Prices quoted are for one days hire only apart from day of delivery and collection. Subsequent days will be charged at a daily rate unless a special agreement has been arranged prior to the event between the Owner and the Hirer
A £50.00 non refundable deposit is required to reserve your booking. A minimum booking of 50 chair covers is required. Booking can be made by Email, post or via the booking form on our website. Deposit can be paid using paypal to [email protected] ,cheque made out to Chaircoverhire or via bank transfer (details on request).
WE DO NOT ADD DATES INTO THE DIARY UNTIL A BOOKING DEPOSIT OR FULL AMOUNT IS PAID IN FULL.
Final total payment is required in full 4 weeks prior to the event. If payment is not received before this time, we will assume our services are no longer required and will automatically cancel the order, sending an Email to the customer. A cancellation charge of 25% of the estimated amount including delivery will be invoiced. Booking deposits are not returned if an order is cancelled due to late or non payment or if the customer cancels the order for whatever reason.
On receipt of full payment, a confirmatory Email is sent detailing order details and dispatch date. We do not dispatch on Friday.
Cancellations. Customers can cancel their orders anytime up to 6 weeks before the event with no penalty. This must be made in writing and we must acknowledge receipt of this. Booking deposits are not refundable.
Customers who cancel their orders less than 6 weeks before the event will be charged a 75% cancellation fee of the total order value.
We require payment of the order in full on ALL Customer cancellations made less than 6 weeks before the event.
All special orders are to be paid for upfront and are Non-Cancelable and Non-refundable.
If we have to cancel a booking due to reasons beyond our control, we will do so in writing or by Email returning any deposits paid and recommend another reputable company.
Last minute orders. We can accept last minute orders depending on availability. Full payment is required at time of booking for orders required within 4 weeks. Please ensure you allow plenty of time for linen to be dispatched & delivered. We cannot be held responsible for linen not arriving on time due to late collection/delivery, non-delivery, non-collection, unsuitability, breakdown or stoppage of the goods or any part of them.
Prices. Prices & availability of products are subject to change without notice, however once a deposit is paid, the price quoted for the order placed at the time the deposit was paid will not change. A quote given over the phone or by Email may change up until a deposit is paid to secure the booking.
Hire Period. Hire is for a 24 hour period only or as otherwise stated by Chaircoverhire; usually the agreed pickup date. Orders sent by courier usually arrive 2 days before the event and are picked up by courier on the next working day after the event. We do not dispatch linen until the order is paid for in full. (Must be on cleared funds).
It is the hirers responsibility to ensure the used linen is packed up and boxes sealed ready for collection. If a courier has to leave without picking up the consignment due to the linen not ready, boxes not taped up, misplaced etc, The courier will have to be rebooked resulting in a delay in return and laundering. If linen arrives back late due to a wasted pick up for whatever reason, the hirer will forfeit £50 for each aborted pickup from their damage loss deposit PLUS a daily charge of £2.49 per chair cover & organza sash, £5.00 per Tablecloth, £0.50per napkin, £4 per organza runner/overlay & £20 per bay tree. If the damage/loss deposit does not cover the total cost, we will send you an invoice and require payment within 30 days from the date of the invoice.
Alterations after placing order This depends on availability. We can however make slight adjustments to the order after it has been booked; We can add or remove up to 5 extra chair covers to the initial order. Please note that additional delivery/return charges may apply to additional linen. Please ensure the correct style chair cover and sash colour is ordered before booking. If in doubt please order a sample before booking.
We will not be liable for any indirect loss, loss of business, profits, savings you expected to make, wasted money, fees or expenses, wages, due to late collection/delivery, non-delivery, non-collection, unsuitability, breakdown or stoppage of the goods or any part of them.
All times we state or quote for delivery/collection are approximate. Goods must be available for collection at the delivery address unless otherwise arranged. All deliveries and collections including aborted deliveries and collections will be charged for.
Delivery by courier is by DHL or TNT and delivery & Pick up is anytime between 08:00 & 17:30pm. Pick up of used linen is on the next working day after the event unless otherwise agreed.
Goods in Transit – Goods are delivered and collected by a national Carrier. Goods in transit insurance for loss or damage to the linen is at the carriers standard rate of �75. If required, you can increase the carriers standard insurance, but there will be an added charge for this. Please request increased insurance when making your booking. Please note until the goods are received at Chaircoverhire safely and a signature is obtained the hirer is responsible for the goods.
Please ensure you obtain a receipt from the courier when linen is picked up.
When the goods on hire are collected by or delivered to the Hirer or his representative, the Hirer shall inspect the goods and sign the collection/delivery note. In the event of shortage or damage the Hirer shall endorse the note accordingly at the time of collection or delivery. If the Hirer fails to perform any of his obligations under this condition, any goods will be deemed to have been collected/delivered in a satisfactory condition.
The Hirer is responsible for any loss or damage to the goods, from time of delivery until they are collected by the company’s employees or until they are delivered back to our premises and handed over to an employee of Chaircoverhire. Deliveries left at premises are left at the hirer’s risk.
We will not be liable for any delays caused by any circumstances beyond our control.
Aborted pick ups/delivery are charged at £50 per visit plus £2.49 per chair cover for every day the linen is delayed.
Client Pickups/Deliveries- Due to Insurance constraints, we no longer allow clients on site. We are currently looking into this and will update the site if this changes.
We require a loss/damage deposit which will be returned if all goods hired are returned undamaged.
Damage or loss Replacement charges;
Chair cover – £10.00
Organza Sash – £5.00
Organza Overlay/Runner – £10.00
Tablecloth – £50.00
Napkin – £4.00
Shortages and damages to hired goods will be charged at their full replacement value, and no substitute item will be accepted by ChairCoverHire. The Owner reserves the right to also charge the Hirer loss of profit on the lost future hire of the said goods. The Hirer may request in writing the return (and bear the cost thereof) of any damaged goods within 14 days of the Hirer being informed by phone, Email or writing of any such damage. Otherwise the said items will be disposed of.
Linen may be returned soiled. Any permanent stains or damages to our linen such as mildew damage, food, ink, mud, crayon, pulls in the fabric and burns etc will attract a replacement charge for each damaged item.
Table linen/Chair Covers which has been dragged on the floor, used to wipe up spills or placed on earthen ground and are damaged beyond repair will be charged for at full replacement costs.
Sashes must be untied before sending back to Chaircoverhire. Sashes returned still tied will attract a charge of £30 per order.
In order to prevent mildew damage, all wet linen must be dried before placing in the boxes. Linen attacked by mildew will attract the full replacement cost listed above.
Loss/damage deposit must be on cleared funds and must be paid before the goods are sent out and will be refunded when all the items hired are returned undamaged.
All orders are delivered with a return address label. It is the hirers responsibility to ensure these labels are affixed securely to the boxes and the boxes sealed securely enough for them to safely travel through the postal system. Boxes not delivered to Chaircoverhire, lost in transit or delayed as a result of labels not affixed securely and have fallen off, or boxes not taped up securely are the responsibility of the hirer and the damage loss deposit will be forfeited.
Chaircoverhire shall not be responsible for injury or damage to persons or property howsoever sustained arising from any goods under hire. The hirer will be responsible for ensuring the chair covers and sashes are fitted correctly to prevent any injury. We shall be under no liability in respect of any defect arising from willful damage, abnormal usage conditions, failure to follow our instruction (whether oral or in writing), misuse or alteration or repair of the linen without our approval.
Except in the case of death or personal injury caused by our negligence, we shall not be liable to you by reason of any representation or any implied warranty, condition or other term, or any duty at common law or under these terms and conditions, for any special, indirect or consequential damage.
There will be a charge of £9.99 for chair cover samples sent out in the post. An addressed envelope will be sent out with the chair cover so that they can be easily returned. An additional charge of £10.00 will be made for any chair covers NOT RETURNED. You should ensure that you have a ‘Certificate of Posting ‘(which will cover you if the envelope does not reach our offices) from the Post Office when returning the chair cover as we will charge for non return. We advise that you order a sample before placing an order.
Risk to the goods
The risk in the goods will pass to you immediately on delivery of the goods to you or the recipient.
It is your responsibility to ensure that the goods are fully covered by insurance with regard to theft, damage, and public liability risks.
Any failure by us to enforce any or all of these conditions shall not amount to or be interpreted as a waiver of any of our rights
PLEASE ENSURE YOU HAVE READ AND UNDERSTOOD THESE TERMS AND CONDITIONS BEFORE PLACING AN ORDER WITH US.